Using Empathy Circles in Conflict Resolution and Mediation
Speaker: Hilleary Zarate (15 min)
Bio: My training as an Empathy Circle Facilitator in 2024 along with my certification in California as a state mediator, has had an impact in the global empathy movement.
Topic: Using Empathy Circles in Conflict Resolution and Mediation
Abstract: Learn how to use Empathy Circles in conflict resolution and mediation to support your relationships. The principles of Empathy Circles and conflict resolution and mediation overlap in having a structured dialogue process that is based on mutual active listening. Empathy Circles as part of mediation are the fastest, most economical and lowest risk way to resolve differences, keep yourself moving forward, and heal your relationships.
https://otter.ai/u/kJ3TiSjiR8NkcJ-KH1yaMviu9Ng?view=summary
Hillary Zarate, an empathy circle facilitator and state-certified mediator, discussed the transformative power of empathy in conflict resolution. She emphasized that conflict is inevitable but can be managed to foster growth and connection. Zarate highlighted the importance of mutuality, openness, and self-empathy in empathy circles, which help reduce defensiveness and reveal deeper needs.
She shared case studies, including a day center for homeless women and a couple with financial issues, where empathy circles led to increased understanding and positive outcomes. Zarate reported a 97% success rate in her mediation practice, advocating for empathy as a catalyst for positive change.
[ ] Contact Hillary Zarate at zaradi mediation com or radimediationservices@gmail.com.
Janna Weiss introduces Hillary Zarate, highlighting her roles as an empathy circle facilitator and state mediator.
Hillary Zarate thanks Edwin and the co-hosts for organizing the empathy summit.
Hillary shares her background, including her ownership of Zaradi Mediation Services and her role as an educator at a local community college.
She mentions her faith, her role as a single mom, and her professional experience in conflict mediation since 2017.
Hillary emphasizes that conflict is inevitable and can be found in various aspects of life.
She believes that conflict resolution is a choice and that empathy is key to moving forward.
Hillary explains that conflict arises from clashes between individuals or groups with opposing viewpoints.
She discusses how conflict is not just about what happens but how it is responded to, including emotions and perceptions of threats.
Hillary argues that conflict can be a catalyst for positive change and growth.
She lists advantages of conflict, such as clarifying doubts, encouraging healthy debate, and identifying preventative strategies.
Empathy is highlighted as a tool that expands perspectives, reduces defensiveness, and builds trust.
Hillary uses the analogy of an iceberg to illustrate that conflicts often involve deeper values, attitudes, and past traumas.
Hillary discusses barriers to empathy, including strong emotions, biases, and poor listening.
She emphasizes the importance of self-regulation and openness in empathy circles.
Empathy circle techniques include fully focusing on the speaker, active listening, and reflective paraphrasing without judgment.
Hillary stresses the importance of being present and understanding that everyone will have a turn to actively listen and speak.
Hillary shares a case study involving a day center for women and children experiencing homelessness.
Two employees argued over racially motivated language, and empathy circles helped them reflect on their concerns and develop agreements.
Another case study involved a couple with financial conflicts, where empathy circles helped them understand each other's fears and hopes.
Both case studies resulted in increased understanding and positive outcomes, despite ongoing conflicts.
Hillary concludes by expressing her success with empathy circles in conflict resolution and mediation.
She shares her contact information for those interested in her services.
Hillary thanks the audience for their attention and hands the floor back to the organizers.